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Refund policy

Last updated: 11 November 2026

AXIS43 is free to try: the 3D lab and the Rookie level of Pitch IQ work without paying. Please use them to check that AXIS43 runs well on your devices before you buy a Season Pass or a Team Pack.

1. Refunds within 14 days

If your pass does not unlock, or AXIS43 does not work on your device and we cannot fix it, ask us within 14 days of your payment and you get a full refund.

2. Your right of withdrawal

As a consumer in the EU or the UK you normally have 14 days to withdraw from an online purchase. A pass is digital content that is delivered immediately. At checkout you ask us to start straight away and you confirm that you lose your right of withdrawal once your pass is unlocked. The refund in section 1 stays available to you.

3. After 14 days

A pass is one payment for 12 months and never renews by itself, so there is nothing to cancel and no further charge to refund. No refund is given for a period that has already been paid for, not even pro rata for the part that has not been used. Your statutory rights remain unaffected, including your rights when what we deliver does not conform to the agreement.

4. Team Packs

A Team Pack is refunded as a whole, on the same terms. When it is refunded, the passes of the players who joined through its link end as well.

5. How to ask

Reply to your purchase confirmation e-mail from the address you paid with and tell us what went wrong.

We answer a request or a complaint within 14 days of receiving it. An approved refund is repaid as soon as possible and at the latest within 14 days, using the same payment method you paid with. Access to the paid parts of AXIS43 ends when the refund is made; your free access stays.